Refund policy
Refund Policy for Tech Power Up
At Tech Power Up, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a refund policy as outlined below.
Refund Eligibility To be eligible for a refund, you must meet the following criteria:
- You must contact us within 14 days of receiving the product.
- The product must be in its original condition, unopened, and unused.
- You must provide proof of purchase, such as an order number or receipt.
Refund Process To initiate a refund, please contact our customer service team at support@techpowerup.com.au Please provide your order number and a brief explanation of why you are requesting a refund. You will also be required to provide images of the product to ensure its in un-open condition.
Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If your refund is approved, we will issue a refund to your original payment method within 7 business days or receiving the returned item or items.
Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Return Shipping You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returned items.
Exchanges We do not offer exchanges at this time. If you would like to exchange a product, please follow the refund process and place a new order for the desired product.
Damaged or Defective Products If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, which may include a refund or replacement.
Contact Us If you have any questions or concerns about our refund policy, please contact us at support@techpowerup.com.au