Shipping policy

At Tech Power Up, we are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains how we process, ship, and deliver your order, along with important information about shipping timeframes, damaged deliveries, and undeliverable packages.

Order Processing

 

All orders are processed and dispatched within 2–3 business days, unless otherwise stated on the product page.

If there is an unexpected delay, we will notify you by email or phone and provide an updated estimated dispatch date.

Shipping Method

 

We currently ship Australia-wide using StarTrack.

At this time, we do not offer international shipping.

Shipping Rates

 

Shipping costs are calculated at checkout based on:

• Delivery location

• Package size

• Package weight

• Applicable shipping rates

Your shipping cost will be displayed before you complete your purchase.

Delivery

 

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Delivery times vary depending on your location and the shipping carrier. While we aim to deliver your order as quickly as possible, delivery timeframes are estimates only and cannot be guaranteed.

Undeliverable Packages

 

If your order is returned to us because it could not be delivered, we will contact you to arrange re-delivery.

Please note that additional shipping charges may apply for re-shipping the package.

Damaged or Lost Shipments

 

If your order arrives damaged, please contact us as soon as possible.

To help us assess your claim, please provide:

• Your order number

• Photos of the damaged product

• Photos or videos of the packaging (if applicable)

• A brief description of the issue

We will work with you and the shipping carrier to determine the most appropriate resolution, which may include a replacement or refund where applicable.

Damage During Transit

 

Please inspect your order as soon as it is delivered.

If you discover any damage during transit, you must notify us within 14 days of the confirmed delivery date.

Claims received after this period may not be eligible for review.

If the outer packaging appears damaged upon delivery, we recommend taking clear photos or videos before opening the parcel, as this may assist with your claim.

Contact Us

 

If you have any questions about this Shipping Policy or need assistance with your order, please contact our Customer Support team.

Email: support@techpowerup.com.au

We appreciate your business and are committed to ensuring your order is delivered safely and efficiently.

Last Updated: 07 August 2026