Refund policy

At Tech Power Up, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review the information below before submitting a refund request.

Eligibility

 

To qualify for a refund:

• Refund requests must be made within 14 days of receiving your order.
• The item must be unopened, unused, and in its original condition.
• Proof of purchase, such as your order number or receipt, is required.
• Photos of the unopened product must be provided for assessment.

 

Requesting a Refund

 

To request a refund, please email support@techpowerup.com.au with:

• Your order number
• A brief explanation of the reason for your request
• Photos of the unopened product

 

Once we receive your request, our team will review it and notify you of the outcome. If approved, you will receive instructions on how to return your item.

Refunds

 

After we receive and inspect the returned item, your refund will be processed to your original payment method within 7 business days.

Please note that your financial institution may require additional time for the refund to appear in your account.

Shipping

 

• Original shipping charges are non-refundable.
• Customers are responsible for the cost of returning eligible items.
• We recommend using a tracked shipping service and shipping insurance, as Tech Power Up is not responsible for items lost or damaged during return shipping.

 

Exchanges

 

We do not offer direct exchanges.

If you would like a different product, please request a refund for your original order and place a new order for the item you wish to purchase.

Damaged or Defective Products

 

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the product. After reviewing your claim, we will arrange a suitable resolution, which may include a replacement or refund.

Need Help?

 

If you have any questions about our Refund Policy, please contact our Customer Support team.

Email: support@techpowerup.com.au