Shipping policy

Shipping Policy for Tech Power Up

At Tech Power Up, we are committed to providing you with the best possible shopping experience. This includes ensuring that your order is delivered to you in a timely and reliable manner.

Processing Time All orders will be processed and shipped within 2-3 business days of being placed, unless otherwise noted on the product page. If there is a delay in processing your order, we will contact you via email or phone to inform you of the estimated processing time.

Shipping Methods We offer shipping options from Star Track, Australia Post and FedEx. The shipping carrier and delivery method will be determined based on the shipping address, package size and weight, and other factors.

Shipping Rates Shipping rates are determined by the shipping carrier and will be calculated during the checkout process. Shipping rates may vary based on the destination, package size and weight, and other factors.

Delivery Time Delivery time will depend on the shipping carrier and delivery method selected during checkout, as well as the shipping destination. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please note that delivery times are estimated and not guaranteed.

International Shipping We currently do not offer international shipping.

Undeliverable Packages If a package is deemed undeliverable by the shipping carrier and is returned to us, we will attempt to contact you to arrange for re-shipment. Additional shipping charges may apply for re-shipment of the package.

Shipping Damage If your package arrives damaged, please document the damage and contact us immediately. We will work with you to file a claim with the shipping carrier and arrange for a replacement or refund.

Thank you for choosing Tech Power Up for your technology needs. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at support@techpowerup.com.au

Damage During Transit

Please carefully inspect the contents of your shipment upon receipt. If any items have arrived damaged or broken in transit, please report it to us within fourteen (14) days of confirmed delivery. We cannot accept responsibility or offer any options after this time period.

In the event of damage to the packaging, please take photographs and/or videos of the damaged packaging and product to support your claim for damage or breakage during transit. If the package shows any signs of damage during transit, please document this evidence before opening the package.

We take damage during transit seriously and will work with you to resolve any issues as quickly as possible. Thank you for your cooperation in this matter.